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ORIGINAL RESUME
RAHMAT AGUS SANTOSO
Mobile No.: +6282189151518/+6287780553463
Email: [email protected]
Objective: Seeking rewarding and challenging position as Executive Housekeeper at reputable hotel
Professional Summary:A qualified executive housekeeper with excellent working experience from reputable hotels with track record in managing housekeeping operation and well understanding to overall hotel operational, while at the same time hands on to the opening and operational setting of apartment units and camp services from International Sport Event Committee.
Working Experience:
Arab Games Organizing Committee (AGOC), Doha, Qatar Coordinator Team Accommodation
From July 24, 2011 until January 15, 2012)
- Area of responsibility : Athletes Village accommodation with : 302 unit villas, 524 unit 3 bed room apartments and 888 unit 2 bed room apartments
- Leads and organizing the housekeeping contractors for the opening of the athletes” village and daily housekeeping services operational for the accommodation units
- Prepare and review housekeeping operational plan
- Prepared concept operation and controlled to the cleaning and waste operational
- Quality control and assurance to the daily housekeeping services given to whole
- accommodation units
- Number of housekeeping Manager & crews : 403 people
Hotel Bumi Senyiur Samarinda, a four star business hotel with 144 rooms & suite as Executive Housekeeper
From December 08, 2010 until July 15, 2011
- In-coordination with related department and outlet to prepared housekeeping department annual business planrevenue projection for laundry, swimming pool and spa
- Setting and upgrade housekeeping job descriptions, department standard operational procedure also departmental policy and procedure
- Number of staff to supervise: 39 staff (housekeeping, laundry, swimming pool and fitness center)
- Reason of leaving: Selected by Qatar Olympic Comittee to joined Arab Games Organizing Committee for the event of Arab Games 2011, Doha, Qatar
Sedona Hotel Manado, a four stars resort hotel with 245 rooms & suite as Executive Housekeeper
From April 06, 2009 until October 10, 2010
- Manages and oversees housekeeping, linen and laundry services activities to ensure the standards are adhered into consistency services
- Taking controls of departmental expenses, budget also profit and lost Prepared and proposed annual departmental budget, FF&E and capital expenditure inline to company revenue projection and in senses to setting of highest possible standard through upgrading task resources support and guest facilities
- Working together with Hotel General Manager on hotel interior remodeling and refurbishment project
- Accepts responsibility to carrying out other management duties as requested by the General Manager and/or Executive Assistant Manager
- Number of staff to supervise: 33 housekeeping & laundry staffs + 11 Public Area (outsource contract cleaners)
Bali Asian Beach Games Organizing Committee (BABGOC), Indonesia. The 1st Asian Beach Games 2008 Head of Accommodation/Linen & Laundry
From August 27, 2007 until November 26, 2008
- Managing accommodation allotment and allocations for athlete”s and sports participant of the 1st Asian Beach Games
- Planning & organizing Linen/Laundry services arrangement for all participants/athletes at the accommodation site & competition venues
- Budget preparation for accommodation, linen/laundry requirements towards pre-games & games time period
PT. Prasmanindo Boga Utama at PT. INCO Sorowako – Indonesia (Nickel Mining Company) Quality Assurance and Technical Adviser for Accommodation Services Project
From April 03, 2007 until July 31, 2007
- Representative of PT. Prasmasindo Boga Utama on behalf of PT. Inco- Soroako to oversee and to ensure the housekeeping and laundry quality requirement are correctly provide by the third party
Doha Asian Games Organizing Committee (DAGOC), Qatar. The 15th Asian Games 2006 Athletes” Village Housekeeping Coordinator
From August 26, 2006 until December 20, 2006
- Coordinating to the pre-opening program of the athlete”s residential units and buildings
- Supervise and coordinating of the daily cleaning progress of the residential units covered by National Project and General Services in coorporation with Clean Event Australia
- Total number of staff supervised : 26 staff
Sheraton Bandung Hotel & Tower, a five stars hotel with 130 rooms & suite as Assistant Executive Housekeeper
From March 20, 2006 until August 25, 2006
- Assisting the Executive Housekeeper to manage and oversee cleaning service activity of rooms, public area and back of the house. Ensured Starwood International Brand standard are adhered and maintains the level of cleaning at all time
- Provide timeline and job achivement schedule to all supervisor levels. Provide statistic and inventory levels of budgeting
- Oversee laundry and linen room operation into result and cost effectivety
- Number of housekeeping & laundry staff to supervised: 34 staff
Hard Rock Hotel, Bali, a four stars resort hotel with 418 rooms & suite as Assistant Housekeeping Manager
From August 26, 2004 until March 14, 2006
- Provide and conduct training program for all team members
- Monitor expenses related to department lost & profit account
- Organizing & controlling implementation of housekeeping annual project plan the ensure the monthly achivement are in place
- Number of staff to supervised: 84 staff
Promoted as Executive Housekeeper of Hotel Pantai Gapura Makassar. A Three stars resort hotel with 62 rooms & bungalows.
From January 01, 2004 until August 31, 2004
- Prepared and creating of department operational standards also policy and procedure based on General Manager approval
- Managing departmental cost inline to approved annual budgeted plan
- Number of staff to supervised: 28 staff
Asst. Executive Housekeeper of Hotel Pantai Gapura Makassar
June 18, 2003 until December 31, 2003
Alfaisaliah Rosewood Hotel Riyadh, KSA. Five stars luxurious hotel and member of the leading hotels managed by Rosewood International, with 224 rooms & suite as Housekeeping Floor Supervisor
From December 16, 2000 until February 23, 2003
- Working to the pre-opening half of the rooms and the Globe restaurant at Alfaisaliah Tower
- Organize & supervised room and public area operational in the setting of initiated and established the highest. standards within the guidelines of Rosewood International
- Prepared & report linens, guest supplies, cleaning supplies & machine monthly inventory
- Number of staff to supervised: 31 staff (room attendants & public area attendants)
Hotel Sedona Makassar, Indonesia. A five stars hotel with 230 rooms & suite as Housekeeping Supervisor
From September 01, 1997 until December 12, 2000
- Organize & supervise all housekeeping operations in rooms and public areas to maintain standard operational procedures
- Following & organizing monthly housekeeping cleaning project plan
- Number of staff to supervised: 36 staff
Public Area and Room attendant of Hotel Sedona Makassar
From October 01, 1996 until August 31, 1997
- Maintain guest roomd and public area clean, tidy and well-arrange inaccordance to hotel standard operational procedures and reporting to the line housekeeping supervisor
Housekeeping Trainee of Bali Hilton International
From July 1995 until January 1996
References
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Personal Information
Name: Rahmat Agus Santoso
Place of birth: Makassar, South Sulawesi, Indonesia
Date of birth: August 15, 1974
Religion: Islam
Sex: Male
Civil status: Married
Nationality: Indonesian
Permanen Address: Mannuruki Street No 62, Makassar
Current Mobile no.: +6282189151518 or +6287780553463
Email: [email protected]
Educational Background
- Graduated, Diploma II on Housekeeping – Makassar Hotel & Tourism Training Institute 1994-1996
- Graduated Primary and Secondary Education – Indonesia National Senior High School 1990 -1993
Training & Courses
- Costumer service oriented from Academia Singapura – Hotel Sedona Makassar
- Diversity Programme from Alfaisaliah Rosewood, Riyadh, Saudi Arabia
- Train the Trainer from Alfaisaliah Rosewood, Riyadh, Saudi Arabia
- Train the Trainer from Hard Rock Hotel School
- S.T.A.R training program from Sheraton Bandung Hotel & Tower
