Housekeeping Cv Sample

Housekeeping Cv Sample

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Resume Headshot

RESUME REVIEW Appearance & Classification

  • You don’t need to write “resume” or “curriculum vitae” at the beginning.
  • If you will use your photo in the resume, make sure that you place it appropriately.
  • Place the photo to the right and write your name and the contact information to the left or center.
  • You can use the tables to state something about you, if it’s necessary. But you had stated a lot of things as tables. Because of it; there are huge gaps in your resume. You should prefer to use a different style instead of that.
  • Be careful about the places of tables, the rest of a table shouldn’t be on the other page.
  • Avoid leaving big spaces and leave one line space between the headlines.

Functional

  • 10 pages are too much for a resume. If you don’t use tables, page numbers of your cv will be less and it would be better.
  • The tables that you have made to state your qualifications are not functional.
  • Some sentences are written twice. You had written date title but there is no date inside some of them.
  • You had forgotten to write your name.

Grammar

There are some grammatical mistakes, corrected and highlighted in your CV.

P.S: If you prepare your CV for a specific workplace and a specific position, then it would be much more effective to deliver it with acover letter/em>. See example cover letters here: how to write a cover letter We cannot be sure that we identify all the points that can better your CV, however if you benefit from this free service of ours, please share it with your friends.


ORIGINAL RESUMEResume Headshot

CURRICULUM VITAE

DATE OF BIRTH: 28th November 1973 MARITAL STATUS: Married NATIONALITY: Zambian NUMBER OFCHILDREN: Three NRC. NUMBER: 622826/11/1 ADDRESS: Sun International Hotel, Zambia Ltd. P. O. Box 60151, LIVINGSTONE, Zambia. TELEPHONE NO: +260_______ Extensions: 2450 CELLPHONE NO: +260 EDUCATION BACK GROUND:

INSTITUTION QUALIFICATION YEAR
Sun international Zambia 10 years Certificate of Long service 2011
Micros South Africa OPRA USER CERTIFICATE 2009
Sun international Long service award certificate 2006
Liver Diversy House keeping practice 2003
Lever Diversy Good Housekeeping –Cert. Of competence 2002
Sun International Training School Housekeeping Certificate 2001
Sun Internation Hotel Certificate of Efficiency 2001
Livingstone Trades Institute Cert. In Accounts & Business Studies 1997-1999
St. Raphaels Secondary School General Certificate of Education 1989 – 1993

WORK EXPERIENCE: Complex Debtors Clerk / 2011 – 2011-2012 General Duties:

  • Daily collection of invoices from the from front office outlets.
  • Daily checking and sending of invoices to client.
  • Preparing the credite notes for disputed invoices and having the signed by the General Manager.
  • Daily prompting of agents to sen d remittances and payments.
  • Attend to all queries within 48 hours of receiving emails.
  • Monitoring of Allowances register ensuring that it is ever up to date.
  • Ensure that all invoices are sent to agents before the closure of the month.
  • Ensure that all aging invoices are followed up by sending reminder emails to all agents.
Individual Reservations agent – complex : Zambezi sun & Royal Livingstone. / 2005-2007 General Duties: Extracts all applicable reports from CRS Arrivals lists Deposits Reports (Expected Arrivals) Lists and -Trace Report Extracts all applicable reports from PMS Arrivals reports, Reservation traces, Sharee traces Post all deposit payments received as per the CRS reports and balance to PMS banking reports Cosmetic Changes are done to every reservations, this includes: Checking of Reservation type – guarantee Updating of the salutation numbers Updating of Initials VIP Status
  • Special Instructions, remarks, requests
  • Routing of all reservations as per the billing instructions and rate code
  • Creation of Sharees in PMS
  • To perform any job related duties as allocated in the morning briefing

General

  • Responsible for the answering of all incoming telephone calls in a courteous and professional manner according to the set standards.

Must have a thorough knowledge of the hotels on the complex and the facilities offered Must have a thorough knowledge of all rates and their availability Must be aware of all special promotions and events happening on the Sun City Complex Handling of daily reservation queries, from Local & International sources and the making of these reservations into the CRS system Confirmation of requests, ensuring that all information relating to the request is accurately recorded and communicated to the necessary departments Follow up on Vouchers/Authorisations and action accordingly Group reservations Agent – Complex / 2007-2010 General Duties:

  • Thorough knowledge of all policies and procedures for Sun International pertaining to groups – contractual dates, rates, comp policies

Managing and controlling of group contracts, including due dates for confirmation, deposits and rooming lists in liaison with Head Office, National Sales & Tours Departments2005-2007 GENERAL DUTIES Extracts all applicable reports from CRS : Arrivals lists (119) , Deposits Reports (265,165), Expected Arrivals Lists and CRO172-Trace Report – Extracts all applicable reports from PMS : Arrivals reports, Reservation traces, Sharee traces – Post all deposit payments received as per the CRS reports and balance to PMS banking reports – Cosmetic Changes are done to every reservations, this includes: – Checking of Reservation type – guarantee Updating of the salutation numbers Updating of Initials and VIP Status

  • Special Instructions, remarks, requests
  • Routing of all reservations as per the billing instructions and rate code
  • Creation of Sharees in PMS
  • To perform any job related duties as allocated in the morning briefing

General

  • Responsible for the answering of all incoming telephone calls in a courteous and professional manner according to the set standards.

Must have a thorough knowledge of the hotels on the complex and the facilities offered Must have a thorough knowledge of all rates and their availability Must be aware of all special promotions and events happening on the Sun City Complex Handling of daily reservation queries, from Local & International sources and the making of these reservations into the CRS system Confirmation of requests, ensuring that all information relating to the request is accurately recorded and communicated to the necessary departments Follow up on Vouchers/Authorisations and action accordingly Gerneral Duties

  • Thorough knowledge of all policies and procedures pertaining to groups – contractual dates, rates, comp policies
  • Managing and controlling of group contracts, including due dates for confirmation, deposits and rooming lists in liaison with Head Office, National Sales & Tours Departments.
  • Ensure all reservations are captured correctly.
  • Ensure information in PMS is up-to-date. PMS & CRS/ORS group blocks are correctly balanced.
  • Follow up overdue deadlines relating to group reservations.
  • Keep Front Office Managers informed of late group cancellations and action to be taken.
  • Handle queries regarding deposits and no-shows.
  • Follow up on Payments for all C3 group(non guaranteed groups)
  • Liase daily with Central Reservations and Sales Office.
  • Monitor property status.
  • Ensure group files are kept up-to-date and are complete before passing on to Reception.
  • Be responsible for collecting authorisation forms and follow up on accounting queries prior to arrival.
  • Be up-to-date with all activities taking place on Complex.
  • Ensure motivation of all staff and carry out performance appraisals every month according to standards.
  • Ready staff for promotion where possible.
  • Ensure all reservations are captured correctly.
  • Ensure information in PMS is up-to-date. PMS & CRS/ORS group blocks are correctly balanced.
  • Follow up overdue deadlines relating to group reservations.
  • Keep Front Office Managers informed of late group cancellations and action to be taken.
  • Handle queries regarding deposits and no-shows.
  • Follow up on Payments for all C3 group(non guaranteed groups)
  • Liase daily with Central Reservations and Sales Office.
  • Monitor property status.
  • Ensure group files are kept up-to-date and are complete before passing on to Reception.
  • Be responsible for collecting authorisation forms and follow up on accounting queries prior to arrival.
  • Be up-to-date with all activities taking place on Complex.
  • Ensure motivation of all staff and carry out performance appraisals every month according to standards.
  • Ready staff for promotion where possible.
Assistant Housekeeper / 2003 – 2005 – 2003-2004
  • Maintain a high level of personal service with all customers in the hotel and public areas.
  • Responsible for the overall performance and day-to-day running of the Housekeeping Department.
  • Responsible for maintaining and improving the room standards, and standards in the public areas both in the Casino and the Restaurants.
  • Control of all purchases of operating equipment, linen, etc within budgetary constraints, and maintaining par levels.
  • Monitor and control, through daily feedback and weekly walkabouts with all business partners and contractors (Topturf, Nemchem, Ecolab, Steiner etc) to ensure set standards are being maintained within given time constraints.
  • Monitor and control usage of guest supplies, laundry costs etc.
  • Responsible to work in close conjunction with the Front Office in order to ensure a smooth and efficient service to all groups and individual guests.
  • Responsible to liaise closely with the Front Office to ensure a correct and timeous update of all room status, special requests, VIPs etc.
  • Responsible to liaise closely with the Front Office with regards to the maintenance prity to others in the department, cogramme and the correct and timeous report on discrepant rooms at all times.
  • Responsible to liaise closely with the Room Service Department with regards to VIP amenities, minibar charges and to ensure all set standards are kept at all times.
  • Responsible to liaise closely with all other Department Heads, the Complex Executive Housekeeper as well as the Hotel Manager regarding all relevant information and matters.
  • Ensure that all new employees, trainees or those on a departmental familiarisation programme are properly introduced to the working of the department and receive comprehensive and accurate training.
  • Delegate tasks of increasing responsibilheck on performance and give constructive feedback.
  • Conduct monthly performance appraisals on all staff. To be completed by the 21st of each month.
  • Take personal responsibility for any guest situations, seeing the situation through to the solution, or correctly and completely handed over to the following shift only if a solution is not attainable during your own shift.
  • Keep the security of the hotel and guests in mind at all times, with particular emphasis on keeping guest information confidential and ensuring correct key card and room access controls.
  • Be completely familiar with the operations of the Fidelio operating system.
  • Make sure that the Housekeeping Offices, Linen Rooms and Store Rooms are kept secured, and clean and tidy at all times.
  • Conduct on going training/coaching with the Housekeepers based on the companies Mystery Guest Program.
House keeping floor Supervisor / 2001 -2003
  • Maintain a high level of personal service with all customers in the hotel and
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    public areas.

  • Responsible for the overall performance and day-to-day running of the Housekeeping Department.
  • Responsible for maintaining and improving the room standards, and standards in the public areas both in the Casino and the Restaurants.
  • Control of all purchases of operating equipment, linen, etc. within budgetary constraints, and maintaining par levels.
  • Monitor and control, through daily feedback and weekly walkabouts with all business partners and contractors (Top turf, SBC, FM Carpets, CJ, Rentokil etc.) to ensure set standards are being maintained within given time constraints.
  • Monitor and control usage of guest supplies, laundry costs etc.
  • Responsible to work in close conjunction with the Front Office in order to ensure a smooth and efficient service to all groups and individual guests.
  • Responsible to liaise closely with the Front Office to ensure a correct and timeous update of all room status, special requests, VIPs etc.
  • Responsible to liaise closely with the Front Office with regards to the maintenance program and the correct and timeous report on discrepant rooms at all times.
  • Responsible to liaise closely with the Room Service Department with regards to VIP amenities, minibar charges and to ensure all set standards are kept at all times.
  • Responsible to liaise closely with all other Department Heads as well as the General Manager regarding all relevant information and matters.
  • Ensure that all new employees, trainees or those on a departmental familiarization program are properly introduced to the working of the department and receive comprehensive and accurate training.
  • Delegate tasks of increasing responsibility to others in the department, check on performance and give constructive performance and feedback.
  • Take personal responsibility for any guest situations, seeing the situation through to the solution, or correctly and completely handed over to the following shift only if a solution is not attainable during your own shift.
  • Keep the security of the hotel and guests in mind at all times, with particular emphasis on keeping guest information confidential and ensuring correct key card and room access controls.
  • Be completely familiar with the operations of the Fidelio operating system.
  • Make sure that the Housekeeping Offices, Linen Rooms and Store Rooms are kept secured, and clean and tidy at all times.
  • Conduct on going training/coaching with the Housekeepers based on the companies Mystery Guest Programme
HOBIES: Playing basketball, listening to music, reading educative Books and Watching Movies. Fixing electronic gadgets. REFEREES:

Housekeeping Cv Sample-01
housekeeping-cv-sample-01
Housekeeping Cv Sample 02
housekeeping-cv-sample-02
Housekeeping Cv Sample 03
housekeeping-cv-sample-03
Housekeeping Cv Sample 04
housekeeping-cv-sample-04
Housekeeping Cv Sample 05
housekeeping-cv-sample-05
Housekeeping Cv Sample 06
housekeeping-cv-sample-06
Housekeeping Cv Sample 07
housekeeping-cv-sample-07
Housekeeping Cv Sample 08
housekeeping-cv-sample-08
Housekeeping Cv Sample 09
housekeeping-cv-sample-09
Housekeeping Cv Sample 10
housekeeping-cv-sample-10
Housekeeping Cv Sample 11
housekeeping-cv-sample-11

 

   

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