Customer Support Engineer Cv


Appearance & Classification

  • Be careful about the places of tables, the rest of a table shouldn’t be on the other page.
  • There is no problem in using different font styles but they should be suitable to each other.
  • Place the photo to the right and write your name and the contact information to the left.


  • You should place “experience” part higher.
  • You should be careful about the margin arrangements.
  • Be careful about the title-subtitle hierarchy. The titles should be more explicit than the sub-titles.

This is a quite sufficient CV, you have detailed everything as they should be and specify everything in a good way, the only thing you should do to have a perfect CV is correcting the appearance.


There are no grammatical mistakes in your CV. There are some spelling mistakes.

P.S: If you prepare your CV for a specific workplace and a specific position, then it would be much more effective to deliver it with a cover letter. See example cover letters here: how to write a cover letter

We cannot be sure that we identify all the points that can better your CV, however if you benefit from this free service of ours, please share it with your friends.


Resume HeadshotGani Ramzan Building
No.34/ 2nd Flr. R.No.12,
Quresh Nagar, Kurla (E), Mumbai-400070.
Cell: 9819799527/9930162179
E-Mail: [email protected]

Mohammad Ali Ashraf Qureshi
Date of Birth: 11th May 1980
Language known: English, Hindi, & Urdu
Marital Status: married
Nationality: Indian
Gender: Male.
Hobbies: Songs, Movie, and Cricket

Academic Qualification & Professional Qualification:


Sr. No Examination Board/ University Year of Passing Grade
1 One Year of Hardware  Networking Course Kohinoor Technical Institute Dadar (w) Mumbai. March 2007 2nd Class
2 B.A Passed  Govt.Mahakaushul College Jabalpur M.P March 2001 2ndClass
3 H.S.C. Passed Anjuman Islamiya Higher Secondary School Gohalpur Jabalpur M.P March 1998


4 S.S.C. Passed Anjuman Islamiya Higher Secondary School Gohalpur Jabalpur M.P March 1996 2ndClass


  • Installation of OS, MS Office, Service packs, software”s, etc.
  • Installation of OS on machines in bulk using GHOST image.
  • Installation and configuration of Win 2K. & Win XP, Win 7.
  • Installation of Win 2K Server.
  • Configure lotus id & create Archive & Trouble Shooting in lotus note Clint.
  • Configuring Outlook Express and creating of profiles.
  • Installed Antivirus & remove virus.
  • Installation of Visual 2005/2008
  • Installation of Visual Studio.Net 2003./2005/2008
  • Installation of Oracle Form 5, Form 6 Clint software
  • Installation of Visual Basic 6.00
  • Installation of Crystal Report
  • Installation of Photoshop & Page maker 7.00
  • Rectifying all hardware problems related to desktop pc Handling IBM, HCL, LENOVO, pc-xt, p1-p4.
  • Systems. Installed Modem, LaserJet, Inkjet, and Dot matrix Printer & Configuration Drivers.
  • Trouble shooting of LAN problems Hub related, Switch related, checking connectivity.

Designation: Customer Support Engineer

  • Giving Technical Jobs involve providing prompt service to desktop users and perform activities
  • Troubleshooting & Maintenance of IBM, Compaq, Dell, HCL, HP Desktop Systems & Laptop
  • Installation of PC”s, Configuration of Printers, as prerequisite standard application
  • Installation and configuration of Software, Including Operating systems (Windows XP, 2000, 2003 Prof & Server, Windows Vista. Windows 7)
  • Maintaining call report and submitting to IT Head monthly.
  • Installation of Antivirus application and its agent to get update from Sever.


Company : 3i InfoTech Consultancy Service.
At Site : Bayer India Ltd. Thane (West)
Date of Joining: 2nd MAY 2011
Work Experience: Till Date
Designation: Sr Engineer

Job Responsibilities in Bayer India Ltd .

Job Profile

  • Working On Migration Project (Windows XP to Windows7)
  • Installation, Configuration Lotus Notes 6.5 client.
  • Installation, Configuration Lotus Notes 8.5 client.
  • Installation, Configuration Lotus Notes8.5 Administration.
  • Installation, Configuration Lotus Notes8.5 Designer.
  • Configuring lotus notes Id and creating Archive & Trouble shoot lotus, Notes Clint”s.
  • Trouble shoot of LAN problems Hub related, Switch related, checking connectivity
  • Microsoft Outlook 2010.configuration & Trouble shooting.
  • Black Berry Configuration & Take Backup & Restore.
  • SAP Configuration & Trouble shoot.
  • Network Printer Installation & configuration Trouble shoot.


Company: Redington India Ltd.
At Site: Stock holding Corporation India Ltd
Date of Joining: 25August 2008
Work Experience: 3 Years
Designation: FMS Engineer

Job Responsibilities in Stock Holding Corporation India Ltd .

Job Profile

  • System Administration, Co-ordination, Installation & Up gradation of Hardware & Software for Workstations, Windows xp pro / Windows 2000
  • Hands on experience on LAN environments with proven skills in system setup and optimization of Windows 95/98/2000/XP Workstations
  • Integral IT team member providing network support and administration for 250+ multi company users, Network virus avoiding strategies, Repair and Configuration, and troubleshooting connectivity issues for local and remote networks,
  • Installation, Configuration and Managing Windows 2000 servers, Windows 2000 Professional computers running Windows 98 / XP/ Windows 2000 Professional.
  • Configuring lotus note Id and creating Archive & Trouble shoot in lotus Clints.
  • Trouble shooting of LAN problems Hub related, Switch related, checking connectivity.


Ultima Solutions Pvt. Ltd. Customer Support Site Engineer Period March 2007 to 20 August 2008 at Andheri (East) Mumbai..
Systems Administrator CUM Desktop Engineer Andheri (East)
SITE HANDLED – Kale Counsultan.Ltd. Andheri (East)


  • Handling a setup of 200 machines in a Switch Network, Installation, Configuration
  • Desktop machines (WIN2K, WINXP,), Formatting & Installation configuration and maintaining of installations of software & up gradations, installation of antivirus & updating, configuring, & troubleshooting of network LAN on various platforms such as Windows family, Installation of Switches and Hubs, restoration of backups for crashed systems, Installation of machines in bulk using GHOST utility, troubleshooting for all hardware related problems ( desktop).Take a software inventory to all system in network.
  • Create users & Apply policy. Create batch files to share folders & other uses. Take hardware inventory within six months.

Job Experience:

Ultima Solutions Pvt. Ltd. Customer Support Engineer Period March 2007 to 20 August 2008 at Andheri (East) Mumbai..
Worked at site – Kale Counsultan.Ltd. Andheri (East)

Redington India Ltd.
Worked at site Financial Technologies India Ltd. Andheri (East) Mumbai
Customer Support Site Engineer Period 25August 2008 to 30 September 2009at..

3i InfoTech Consultancy Service.
Worked at site Bayer India Ltd. Thane (West)
Assistant Engineer Period 2May 2011 to Till Date .
I hereby declare that the above information furnished by me is true to the best of my knowledge and belief.

Place: Mumbai



Mohammed Ali Ashraf

Customer Support Engineer Cv

Customer Support Engineer Cv

Customer Support Engineer Cv

Customer Support Engineer Cv

Customer Support Engineer Cv

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