Help Desk Executive Resume Review

RESUME REVIEW

Appearance & Classification

• You don’t need to use your photo on every page of your CV. You don’t even need to use any photos, at all. When you remove the photos the unnecessary margin will also be removed and you don’t have to separate the information which is continued.
• In necessary places definitely use “tab” instead of “space”.
• Be careful about that all the titles are on the same line.The subtitles must be a bit more inward.
• Be careful about the spaces between the paragraphs and lines are the same.

Functional

• You can state it in a more stressed way because “Present experience” part is the main title of the next paragraph.
• Maybe in India it is usual to give this much detail. I don’t have enough information to know about the customs about this issue in your country but your father’s name and your passport number may not be necessary.

Grammar

There are some grammatical mistakes, corrected and highlighted in your CV.

The first sentence in your objective is not clear, you may consider reviewing other CV objectives to get an idea. The statement “I am willing to work under pressure” sounds you like working under pressure. You may say “I’m good at working under pressure.”

P.S: If you prepare your CV for a specific workplace and a specific position, then it would be much more effective to deliver it with a cover letter. See example cover letters here: how to write a cover letter.

We cannot be sure that we identify all the points that can better your CV, however if you benefit from this free service of ours, please share it with your friends.

ORIGINAL RESUME

CURRICULUM VITAE

Laila Fatima
Mobile: 9849779265
Moula-ali, Hyd, AP, India
Email: [email protected]
[email protected]
[email protected]

Career objective:

A professional with high esteem for your company and with an earnest desire to serve the same in the capacity in which the most qualification almost to applying for any position that to commensurate on my present qualification. To find a stable job where my expertise could be of best use I’m looking forward seeking more challenging role on my carrier to apply my previous experience. I am willing to work under pressure.

Educational Qualification:

M.com from Osmania University Tarnaka. Year 2006
B.Com from Holly Jesus Mary Degree College for women. Year 2005
Intermediated from St.Ann’s Junior college Tarnaka. Year 2004
S .S.C form St.Judes High School Moula-ali. Year 2003

Additional Qualifications:

PGDCA {post Graduate Diploma In computers Application} from BDPS Sec-Bad
Visual Basic, Oracle SQL.
Typewriting in English Higher.WPM-40-50

Present Experience:

Company:Jones Lang LaSalle Megharaj {Bank of America}.
Position:Help Desk Executive.
Period:1st Dec2009 to till 31st Jan’12.

Job Role:

BUSINESS UNIT:  Integrated Facilities Management.
DIRECT REPORTS: Helpdesk Team Lead.
POSITION GOALS: To provide Help Desk services in accordance with company policies, procedures and processes. Achievement of the Key Performance Indicators and Service Level Agreement targets.

DUTIES AND RESPONSIBILITIES:

• Provide Call logging services in accordance with the service guidelines.
• Receive and log complaints – Record complete details of the service requests / complaints from employees of (Client). Assign Unique Identity numbers for all service requests / complaints
• Assign and Dispatch – Assign specific service providers based on the nature of request / complain.
• Follow-up on completion – Close service requests by regularly following up with respective service assignee and record response times
• Occupier feedback – Communicate with requestor to ensure call closure, request status, reasoning and commit on probable timing of call closure
• Reporting – Prepare daily / weekly reports on call status. Prepare monthly report on recurring calls
• Provide assistance in general administrative activities as required
• Contribute to the Monthly Management Report to (Client)
• Perform other duties as required by Jones Lang LaSalle and (Client)
• Work closely with Engineering and Facilities in relation to the completion of work orders/ contractor management and agreed operational procedures
• General internal mails.
• Conference room booking in share point and sending the confirmations.

EMPLOYEE SPECIFICATIONS:

• Experience in Help Desk operations and processes are required with strong Administration Skills.
• Strong Customer Service focus.

KEY COMPETENCIES:

• Excellent people communication skills and ability to interact with a wide range of client staff and their demands.
• Knowledge of Occupational Safety requirements.
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Demonstrated experience with continuous improvement initiatives highly desirable.
• Demonstrated experience with client reporting and the preparation of statistical call analysis.

KEY PERFORMANCE MEASURES:

• See individual Performance Measurement Agreements.
• Compliance with the Service Level Agreement established between BACS and Jones Lang LaSalle.

Work Experience:

Company: Bharatiya Samruddhi Finance Limited.
Position: office Administration Executive.
Period: July 2007 to 10th May 2009.

Job Role:

• Screening and forwarding calls to the appropriate department.
• Supporting the manager with administrative duties including preparation of mails and faxes.
• Arranging travel bookings.
• Reporting joining date of the employees.
• Maintaining relevant filling systems.
• Expediting local and international courier services in absence of concerns department.
• Reviewing incoming correspondences and routing to appropriate departments.
• Preparing the daily collection reports from all branches.
• Follows up for the pending payments and arrange for collection.
• Arranging meeting for the sales team for he sales development.
• Welcome the customer politely. Responsible for incoming and outgoing calls of the customers.
• Provide quality of service for the satisfaction of the customer.
• Responsible for maintaining smooth operation of the business.
• Responsible for storing of reports, receipts and others.
• Receiving call and fax/emails documents.

Company: Ocean Park Multitech Pvt Ltd.
Position: Administration Assistant Customer Care.
Period: May 2005 to Dec 2007.

Job Role:

• Responsible for incoming and outgoing calls of the customers.
• Provide quality of service for the satisfaction of the customers.
• Welcome the customer politely.
• Coordinating with different people for collecting the progress reports and consolidating.
• Preparation of PowerPoint Presentation as required.
• Responsibility in filling and storing of reports, receipts, bank statements, Memos and other important documents.
• Receiving calls and Fax/Email Documents.
• Preparing the daily collection reports from all branches.

Strengths and Capabilities:

Patience, Honest and Hard Working. Flexible to work in any kind of environment. Able to learn quickly. Dedicated towards work.

Personal Data:

Father Name: Mohd Thavir Ali Khan (late)
Date of Birth: 10/08/1986
Language Known: English, Hindi, Urdu, Telugu.
Religion: Muslim.
Nationality: Indian.
Passport No B 3099337.